FREQUENTLY ASKED QUESTIONS
Where do I get a claim number?
Your insurance company will assign a claim number when you report your accident. Bring us the claim number and we’ll handle the repair and processing paperwork.
Is the Collision Center open on Saturday?
Sorry, we are closed on Saturday and Sunday. We are open from 8:00 AM to 5:00 PM on Monday-Friday.
Will the parts be ordered before I drop off my vehicle for repair?
Yes. We usually order your vehicle’s parts at the time we write the estimate. This gives us a good idea of when to schedule your car to provide the shortest turn around.
If my vehicles frame is damaged. Is it a total loss?
Not necessarily. A vehicle is considered a total loss only when the estimate to repair the vehicle exceeds the insurance company’s determined value of your vehicle. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Our investment in a state-of-the-art painting system delivers accurate color and layer matching . An integral part of the repair and restoration process is making sure that our paint closely matches the manufacturer’s paint.
Can I get other service work done on my vehicle while it is in the body shop?
Sure. Just let your service advisor know what other work you would like done so that he or she can make the necessary arrangements.
How long will the repairs to my vehicle take?
The service advisor will give you an estimate of the time it will take to complete the repairs to your vehicle based on the severity and scope of the repairs and parts required to complete those repairs. Due to many unforeseen circumstances in the repairing of automobiles we regret that we can only estimate, not promise a completion time. Your understanding is greatly appreciated.
Do I get a ride home when I drop off my vehicle?
We provide a pickup and delivery service. We understand that you’ll likely be without transportation – especially on the day you drop your car off for repair. As part of our commitment to customer service – we’ll gladly arrange to drop you off at home or work. And we’ll even pick you up when your car is done!
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Be advised that your insurance will only pay for a rental car if you have rental coverage on your policy or if you are the claimant. Call your insurance company to verify that you have rental coverage and the limits of that coverage.
How will I know when my car is done?
We will give you an estimate on the time to repair your vehicle. When the work is completed we will call you with a time and day for pick up.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all our repairs with a Lifetime Warranty on quality and craftsmanship.
Do I have to pay a deductible?
Your policy determines your deductible amount. If you are unsure about your deductible, please call your insurance agent.
Who do I pay my deductible to?
The amount of your deductible is paid to Fathers & Sons Collision Center when you pick up your vehicle. If you are unsure as to the amount of your deductible, please call your insurance agent.
What forms of payment do you accept?
The preferred method of payment for your portion of the repairs to you vehicle is with a major credit card. We accept Visa, MasterCard and Discover as well as cash.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, suspension parts, electrical, paint and old damage not related to the loss) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash my vehicle?
PRECAUTIONS for the FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade – not in the sun.
DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.